President's Message

President's Message: A Sounding Board for the Buzz

There was quite a buzz on the BCMC show floor this year concerning production automation. 

President's Message: It’s an Exciting Time to Be in the Industry

We have a lot of opportunities to thrive.

President's Message: Communication and Compromise

Two skills every CM needs to get stuff done

President's Message: How Long is Too Long?

Testing is underway to determine the effects of weather exposure and time on trusses.

President's Message: Perception Is Reality

How someone interprets your email matters more than what you mean

President's Message: Covering Your Rising Costs Takes Trust

Communicating cost increases with our customers

President's Message: We’re a Passionate Bunch

I was recently sitting in an SBCA meeting and a fellow component manufacturer (CM) on the board spoke passionately about how important it was for all CMs to promote the benefits of component framing over stick framing. The way he talked, if I didn’t know him, I would have guessed he ran a plant in Texas or Mississippi and was constantly having to fight for market share against stick framers. In actuality, he operates in Florida. Stick framing doesn’t even affect him.

President's Message: Good Customers Are Complainers

Good customers call and complain. If they’re upset with your product or service, they get you on the phone and tell you how they want it fixed. Now, there’s always negotiations that follow, but the point is that they care enough to give you a chance to make things right. The worst customers just go away without ever giving you a reason. How can you improve if you don’t know what went wrong?

President's Message: Talking to Your Saw Should Be Easy

Many of the problems we face each day can be traced back to poor communication.

“Why Don’t You…”

As I talked to people throughout the week at BCMC, I kept hearing things that led me to conclude there’s a lot more unity in the industry these days.