Bruce Jones, a turnkey contractor in Hanover, Pennsylvania, has been in the wall panel industry for over 30 years. He estimates that in 2017 his company built over 80 miles of walls. That experience has taught Bruce a number of ways to make a better panel
Good customers call and complain. If they’re upset with your product or service, they get you on the phone and tell you how they want it fixed. Now, there’s always negotiations that follow, but the point is that they care enough to give you a chance to make things right. The worst customers just go away without ever giving you a reason. How can you improve if you don’t know what went wrong?
Two years ago, I welcomed readers to the first issue of The Market Place, writing that the publication would be a space open year round to carry on the great discussions and the innovative cooperation that happens just once a year on the BCMC show floor.
On November 13, 2017, roof trusses donated by the Truss Manufacturers Association of Texas (TMAT) were installed on a house in San Antonio, Texas. In February, the keys will go to U.S. Army SPC Thomas Brinch and his family.
