Construction Defect Lawsuits: A Road to Successful Resolution Through Insurance


Construction Defect Lawsuits: A Road to Successful Resolution Through Insurance

Knowing what your Commercial General Liability (CGL) insurance policy can provide in terms of a construction defect lawsuit defense and payment is crucial. 

With many property owners still owing more than their properties are worth, combined with the run-up in construction in the mid-2000s and resulting poor quality in many instances, I am led to conclude that thousands of construction defect suits will likely be filed in the next two or three years. Anti-construction defect litigation statutes adopted in many states will have little effect in stemming the tide. Component manufacturers will be among the many in the construction chain having to figure out how to defend and extricate themselves from such suits. 

Knowing what your Commercial General Liability (CGL) insurance policy can provide in terms of a construction defect lawsuit defense and payment is crucial. Understanding the degree to which many insurance companies will go to neither defend nor pay on construction defect claims is even more important. Far too many construction subcontractors and suppliers, including component manufacturers, are, in my opinion, naive when it comes to knowing what to expect from, and how to effectively manage, their insurance companies over a construction defect lawsuit.

What is a construction defect lawsuit? 

The short answer is a lawsuit filed by a home or project owner complaining of defects in design and/or construction. Construction defect cases can be filed over a single-family home (or multiple homes, a subdivision, or multiple subdivisions), a commercial building, an apartment building(s) or a condominium project. Cases filed over condominiums (or townhouses, wherever there is a common ownership of the property by a homeowners association), are particularly problematic. The damages sought in these types of cases are generally an over-estimated amount to repair the alleged defects and possibly a claim for diminished value after the repairs are undertaken. Damages can easily reach mid-seven to low-eight figures for a condominium project, for example. For component manufacturers, the types of “alleged” defects that are typical include one, or several of the following: inadequate truss design, the failure to utilize correct design loads, making unapproved changes to the construction design documents, or failing to instruct and warn about construction overloading. With regard to bracing allegations can include: not following all the project specifications and plan notes, inadequate disclosure of the manufacturer’s scope of work, not obtaining truss shop drawing approval, inadequacies with respect to the truss placement plan, and defective manufacturing.

What type of construction defect insurance coverage is available and can be expected by the component manufacturer under its CGL policy? 

What follows is a longer answer with respect to the challenges and costs that are present in defending a construction defect lawsuit. The cost to defend and the potential liability to third parties for property damage caused by an occurrence arising out of the products sold by a component manufacturer can be enormous in a construction defect case. This seems straightforward, but it’s not. A CGL policy is replete with definitions such as property damage and occurrence, contains hard to understand provisions, as well as numerous exclusions, conditions and endorsements. In fact, there is so much uncertainty and ongoing change in terms of how courts interpret CGL polices, you should assume that significant insurance coverage questions will arise in virtually every construction defect suit, and the insurance company’s natural tendency will be to try very hard not to pay. 

The following insurance questions for a component manufacturer are likely in most construction defect cases, adding further to the confusion:

  • What is the date of the occurrence, which implicates the relevant insurance policy period, and in some instances, which of your CGL carriers will have an obligation to participate? 
  • For example, in some states a construction defect occurrence is deemed to have occurred when damage was actually sustained by the owner. 
  • Other states may hold an occurrence exists when property damage first manifested itself (whether known or unknown to the owner). 
  • Some states even allow for an occurrence to fall within one or more insurance policy periods, meaning the component manufacturer may need to involve several of its CGL carriers with regard to one construction defect suit. 
  • Has property damage actually occurred? From the insurance company’s perspective, this means physical injury caused by the defect, but not the defect itself.
  • Is repair of the defect covered?
  • Do any one of the many policy exclusions, endorsements or conditions excuse the carrier from either a duty to defend the suit or to pay for damages?
  • Does a professional services exclusion exist in the policy that may eliminate any duty on the part of the carrier to cover design criticisms on the part of the manufacturer?
  • If the insurance carrier hires counsel and experts to defend the manufacturer, is that carrier obligated to settle or pay the damages from an adverse outcome?    

Generally, I find component manufacturers love the free defense in a construction defect lawsuit when offered by their insurance companies, but they are clueless beyond that fact (tough, but true, unfortunately). They assume that if the insurance company agrees to defend, it of course will pay what is needed to settle or pay all the damages if the case goes to trial and the manufacturer loses. They ignore that many insurance companies are in the business to collect premiums and not pay claims (harsh, but oftentimes true). I can promise you that your insurance company will spend a great deal of time, and even money, to evaluate whether a particular exclusion or endorsement can be asserted to disclaim coverage, either at the time case settlement is explored or after the case is lost.    

I find it the exception where things go 100 percent right for the component manufacturer, where: (1) notice is acknowledged promptly by the insurance company; (2) competent and experienced defense counsel and experts are immediately retained; (3) a thorough investigation is undertaken; (4) the carrier engages in nothing but positive contact with the policyholder; and (5) the suit is successfully resolved, all at the expense of the carrier. 

Instead, I find that one or more of the following things go wrong for the component manufacturer: (1) the insurance company is slow to acknowledge notice; (2) counsel and experts regularly used by the insurance company are hired (with fierce loyalty to the carrier); (3) the carrier issues a Reservation of Rights letter (which I discuss below in more detail); (4) the company investigates and handles the defense with an eye more toward the degree to which they are responsible for coverage rather than to mitigating, on behalf of the CM, the liability or damages in the case; and (5) resolution becomes quite difficult without the insured (CM) offering to put up some or all of its own money. 

The CGL Policy’s Duty to Pay & Duty to Defend. 

A CGL policy contains two very important promises on the part of the insurance company. The first promise is the Duty to Pay claims (up to the stated limits of the policy), which are otherwise covered by the policy. Because of the confusing definitions that exist in the policy for terms such as property damage and occurrence and the various exclusions and endorsements that are present, trying to understand exactly what construction defect claims are covered by a manufacturer’s CGL policy is a daunting task. 

The second primary promise that exists in the CGL policy is the Duty to Defend on the part of the insurance company, even if the insured is ultimately found to have no legal obligation to pay damages. This Duty to Defend is triggered much easier than the Duty to Pay. Your insurance company will have a duty to hire counsel on your behalf simply if the suit alleges claims that, if true, are covered under the policy.   

With most construction defect lawsuits filed against a component manufacturer, the insurance carrier will likely be slow to investigate and assign defense counsel. The carrier will usually send a letter advising acknowledgement of the claim and that an investigation is being undertaken. The carrier will further advise that the manufacturer should take whatever steps are necessary to protect itself, which may mean hiring counsel to answer and respond to the suit filed in a timely manner. This letter will furthermore set out that the insurance company is not waiving any of its rights to either not defend or not pay the claim. 

As most construction defect lawsuits will allege some wrongful act or defective product on the part of the component manufacturer (either in terms of design or manufacturing or both) and resulting damage, generally the CGL carrier can be expected to agree to at least defend the case with counsel selected by the carrier. Almost 100 percent of the time, when the carrier does agree to assign defense counsel, they will issue what is referred to as a Reservation of Rights letter (and when this does not occur, it is usually an oversight on the part of the insurance company).

A Reservation of Rights letter (also termed an ROR letter) is a communication from the insurance company to its insured that states essentially that no action the insurance company takes, including its investigation, or defense or settlement, shall be construed by the policyholder as a waiver of the insurance company’s right to deny coverage. These are written to avoid a waiver of policy defenses so that they can more easily deny payment on behalf of the insured at a later date.

Other than in construction defect litigation matters, the other situations where reservation of rights letters are issued include: (1) notification of potential risk that coverage does not exist--for example, where an injury occurred and there are allegations of intentional conduct precipitated by and against the insured causing bodily injury, as in the case of assault, which would not be covered by insurance; (2) disclosure to the policyholder of the potential that a verdict in a particular case may exceed primary limits and implicate excess liability coverage if it exists; and (3) notification to the policyholder as to the need to give notice to other insurance carriers.

A typical Reservation of Rights letter will contain varying self-serving language on the part of the insurance carrier. The letter will also repeat certain allegations of the construction defect complaint, set out provisions from the actual insurance policy that may give rise to the carrier ultimately denying coverage, and retain the right on the part of the carrier to supplement the letter at a future date.

Here are the questions and concerns that every component manufacturer ought to have when receiving a Reservation of Rights letter. My recommendations are also included.   

  • Carefully review each Reservation of Rights letter. Have your insurance broker and hired counsel review the letter as well. Do not routinely sign the ROR letter and return it to the carrier as they will request. Promptly address any noted errors or misstatements in the letter. You will also need to provide the necessary documentation the letter will likely request, in terms of your involvement with the project. Your counsel can help you with how these letters ought to read. 
  • Consider a face-to-face meeting with the adjuster assigned to the case (usually with your counsel present) to understand the underlying reasons for the Reservation of Rights letter.
  • Consider a face-to-face meeting with the assigned counsel as well and inquire as to his or her experience in the type of suit that has been filed and how often they work for this particular carrier (and the percentage of revenue they derive from that carrier). Confirm that assigned counsel will not take any type of insurance coverage position and will keep you and your counsel fully apprised of all developments in the case and provide copies of all reports provided by counsel to the insurance company. Also, inquire as to the assigned counsel’s willingness to hire an expert to defend you who is familiar with the structural building components industry.
  • Be aware that as the insured you cannot settle the case and then seek reimbursement from the carrier, unless of course the carrier denies coverage and refuses to provide a defense. You also cannot prevent the insurer from settling if they choose to undertake the defense. In fact, it is quite common that the carrier will settle without even conferring with you.
  • As the case progresses, the component manufacturer should continually ask itself the question, whose side is my assigned defense lawyer on—remembering that such counsel is being paid by the carrier and is likely dependent on that carrier for future case referrals. 
  • The manufacturer should also consider whether there are facts that will be discovered through the course of discovery with respect to the claim that can be used later to exclude coverage, and whether this creates a sufficient conflict of interest that would allow the manufacturer to request (and perhaps pressure) the insurance company to allow the manufacturer to truly hire counsel that is independent of the insurance company and serving your best interests, while being paid by the insurance company.
  • When evaluating the right to request your CGL carrier to hire independent counsel, the questions you need to ask yourself are: (1) Do I trust the assigned counsel to represent my company; (2) What would independent counsel do that the assigned counsel would not do; (3) Will independent counsel more likely undertake a case strategy designed to find insurance coverage as opposed to not finding insurance coverage: and (4) Will independent counsel more likely undertake a case strategy designed to protect your or the insurance company’s best interests. 
  • You need to discuss this option and how to effectuate it with your counsel as the factors are: (1) whether or not an actual conflict of interest exists; (2) whether your counsel, for example, is willing to work at the rates and guidelines imposed by the carrier; or (3) whether it is worth it to your company to pay your counsel’s regular rates and have them seek full reimbursement from the carrier, which is generally allowed in most states. 
  • In fact, carriers are sometimes so motivated to not pay a fair and market rate to independent counsel in situations of an actual conflict of interest that they may waive the Reservation of Rights letter entirely, meaning they are obligated to either settle or pay the losses if the claim goes to trial and the case is lost. An insurance company will do this just so they retain control of the use of their counsel , or they may even immediately try to settle the claim to avoid any further expenditure of legal fees. 
  • Generally, the key is an actual conflict of interest based on the rulings within a particular state, as from the insured’s perspective a conflict of interest is assumed as the policyholder wants more coverage and the insurer wants less coverage. Most insureds immediately seem to appreciate the concept that “no man can serve two masters” when it comes to evaluating the independence of assigned counsel hired directly by their insurance company.

How a component manufacturer deals with a Reservation of Rights letter, the involvement of the manufacturer in the advocacy of their best interests, and the use of personal counsel and personal expert(s) with the insurance company and at times, managing the relationship between the manufacturer and certain parties to the lawsuit, is essential to a successful resolution of a construction defect lawsuit.

Kent Pagel is a Senior Shareholder for Pagel, Davis & Hill, a Professional Corporation. He and his firm have served as national counsel for SBCA since 1994. He can be reached via email at